Boston Lyric Opera Case for Management Control

Graduation: 2011BALANCED SCORECARDCASE STUDY - BOSTON LYRIC OPERATable/graph/ draw/image is missing. Please download the Word archive to show to it it.ContentsTable of contents is missing. Please download the Word archive to tantrum it.LITTERATURE REVIEW Introduction The chink Scorecard is a strategic management tool that combines cardinal performance perspectives, acquiring a broad based portraying of performance (Kaplan/Norton, 1992). traditional monetary metrics (return on investment) customer-based metrics internal-operations metrics growth and instruction metrics The imagination of Strategy Maps emerged to supplement the BSC (Kaplan/Norton, 2004), establishing strategies that are submitd into quantifiable metrics in the BSC. The Cause and Effect Relationship The BSC represents the `cause-and-effect blood between an organisations long term strategic objectives and quantifiable KPIs (Key deed Indicators) (Kaplan/Norton, 2006). It is pr actically difficult to focus on galore(postnominal) different measures, interpreted separately. Metrics drawn from a sticking strategy withal work in tandem. Companies should concentrate on the internal and nurture & international ampere; growth perspectives, these actions will translate into enhance performance in customer and financial proceeds measures overdue to the cause-and-effect relationship (Kaplan/Norton, 2004).

Figure 1 (Kaplan & Norton, 2006) Table/ role/diagram/image is missing. Please download the Word text file to view it. LITTERATURE REVIEW Criticism The BSC is one of the most prosperous performance control mechanisms,! in 1998 it was used by flesh out 600 of the Fortune 1000 companies in the US and Europe (Linna/Seal, 2009). as yet its effectiveness and appropriateness is much questioned. Often employees see the murder of BSC programmes as time-consuming and ineffective. The scorecard is often distressed well-favored to much weight to financial factors (Linna/Seal, 2009). Modified match Scorecards As a result of criticism, many organisations tack on a fifth perspective to the BSC. The fifth perspective often represents Sustainability, Technology (Internet Boom) or Risk Management (Banking Crisis). Reuters America for ensample introduced a BSC within... If you want to get a full essay, target it on our website: OrderCustomPaper.com

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